Return Policy
E-Books and DVDs
These items are non-refundable. Shipping cost cannot be refunded and we cannot pay for return shipping.
Herbal Products
I want you to get well and be well. My products are not made for taste. They are made to work, so even if you don't like the taste, please give it a chance. Here are four videos that may help:
- How things taste is a guide to health
- Making bitter herbs taste better
- Better-tasting herbs with Nature's Wildberry
- Improved Vitamin C Formula and its Taste
Unopened Herbal Products
Unopened herbal products can be refunded if received by our warehouse within 30 calendar days from the purchase date. All returned items will be credited in full (minus the shipping and handling charge) within 10 business days. Please note, there may be an additional 24 to 36 hour processing delay due to your card issuing bank. A restocking fee of 10% may apply. We do not give refunds for products you throw away.
Incorrect or Undeliverable Addresses, and Unclaimed Packages
If orders are returned to our warehouse due to an incorrect address, an undeliverable address, or because of an unclaimed package, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited the order amount (minus the shipping cost) within 10 business days. Please note that there may be an additional 24 to 36 hour processing delay due to your card issuing bank.
International Returns
International customers, please be aware that it is your responsibility to claim your package once you have been notified of its arrival. If your order is returned to our warehouse because you didn't claim the package, or it is returned due to an incorrect address or an undeliverable address, you will be required to pay for shipping the product again. If you elect not to have the product reshipped, you will be credited for the order amount (minus the original and return shipping costs) within 10 business days. Please note that there may be an additional 24 to 36 hour processing delay due to your card issuing bank.
How are refunds calculated?
When you return a product in accordance with our return policy, we take several factors into account when processing your refund: what is returned, the portion(s) used (if any), and whether the returned product is part of a kit.
How to Get a Full Product Refund
A full product refund happens when you return the purchased product, or kit, in an unused state. This means the seal must still be intact and no product used. Once this is verified by our returns team, you will be issued a full product refund. (We do not refund the cost of shipping for any product return.)
When Partial Product Refunds Happen
Partial product refunds happen when we receive partially used products, or individual items from a purchased kit.
Individual item returns: If an individual product is returned to us in a used state, our accounting department will assess the amount of money owed to you based on how much product was used. The amount determined to be refunded is final, and does not include the cost of shipping, as we do not refund shipping costs.
Kit returns: If you keep some items of a kit and return others, you void the kit pricing structure when the return is processed. The items you keep are priced at full retail, that amount is subtracted from the kit price you paid, and the remainder is your refund. For example, returning one bottle from a $125.00 three month kit, where the two kept bottles cost $99.94 at full price, leaves a refund of $25.06. The amount to be refunded is final and does not include the cost of shipping.
How do I return an order?
We only accept returns when sent to the location listed below. You must include your order ID for us to properly credit your account. You must review our return policy above before returning an order.
Order Fulfillment Center
[ YOUR ORDER ID MUST GO HERE OR YOU WON'T GET A REFUND! ]
PakLink Solutions
174 Old Hwy 91, Unit 22
Hurricane, UT 84737
United States of America
If you have not opened the package, please write the word "Refused" on the shipping label. The parcel carrier will return the package to us at no charge to you.