Do you offer free shipping?

Markus Products uses high quality ingredients with no fillers, so there is very little room for profit. This means, unfortunately, that we cannot offer free shipping.

In an effort to help with high shipping costs, we've negotiated lower rates for USA customers with FedEx 2Day and FedEx Ground services. For international customers, we ship with DHL.

Why is shipping so expensive?

We don't make any money on shipping. Sometimes we lose money on orders due to the costs involved with warehousing, handling, and packaging. Other companies that have cheaper shipping do one of two things:

• Hide the shipping cost in the price of the product (making the overall price higher)
• Make an inferior product using cheap ingredients and fillers

We don't use cheap ingredients and we've never used fillers. We also don't half fill our containers, a favorite trick of supplement companies everywhere.

How much does shipping cost?

Add your items to the cart and view the shipping estimate shown with your cart before checkout.

International shipping

International orders ship with DHL, our international carrier.

You are responsible for verifying that our products can be imported into your country. Countries that allow international herbal product shipments change often. If the checkout page allows your country, that's a good sign it's allowed. We apologize for any inconvenience to the other countries, we have no control over the customs policies of each country.

You are responsible for paying all duties, taxes, and fees. Your country's customs department, or DHL, will notify you of how much you owe to release the package. You must respond to all notices and pay all fees from your country's customs office to receive your order. Failure to do so will result in your package being returned to us at great expense to you.

How long does it take to receive international orders?

It depends on the carrier, service level, and global events at the time of ordering. A shipping cost and estimated time of arrival can be found when viewing your cart. Note that additional delays can be caused by your country's customs department. If customs rejects your package, you are responsible for the cost of all return fees. Those fees can be very high and will be deducted from your refund. Please see our Returns and Refunds page for details.

My shipment is lost!

If you believe your package is lost, or if your package shows as delivered and you never received it, you must contact the carrier directly to open a claim. Any needed shipping addresses can be found in your Order Confirmation email or by signing in to your account.

To locate your missing package, first ask your family members or neighbors if they accidentally received it. Then contact the carrier:

• United States Postal Service: Call 1-800-275-8777 and ask the agent to place a trace on the package. All shipments (except for international and media mail) are insured for $50.00, so if the post office loses your order, you can fill out a claim.
• FedEx: Call 1-800-463-3339 and ask the agent to put a trace on the package. All shipments below $200.00 are insured for $100.00. All shipments greater than $200.00 are insured for the full amount, so if the package is deemed lost, you can fill out a claim.
• UPS: Call 1-800-742-5877 and ask the agent to put a trace on the package. All shipments are insured for $100.00, so if the package is deemed lost, you can fill out a claim.